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Q: HOW DOES SOLARICE REMOTE SUPPORT WORK?
A: Our service uses remote desktop technology. This software lets our technical support agents view your computer screen from our location. Once the connection is made the technician can work directly on your machine and fix the problem right in front of you while you watch.
You do not need to take the computer to a repair shop or schedule someone to come into your home. You do not need to wait for instructions to be emailed, or try to follow frustrating directions over the phone. Just purchase a plan, install the software and let us do the rest.
Q: HOW MUCH DOES IT COST?
A: Solarice Remote Support has a variety of online computer technical support packages to suit your needs. Our plans cost as little as $0.97 per minute. This rate is lower than most computer repair shops, and far cheaper than having a tech come to your home or office. If you are looking for a long time contact for remote computer repair please contact us today.
We offer users a FREE ESTIMATE service which allows them to speak with one of our live computer techs to determine the nature of the problem and approximate time it will take to fix. There is no minimum charge per call and time can be used to fix a variety of problems, and even numerous computers. Unused time remains on your account for future use for any problem, any time.
Q: IS SOLARICE REMOTE SUPPORT SAFE?
A: Yes, our software is 256-bit encrypted and completely safe. The software has a built in password that only our technicians know and changes every week. Once we have your permission to enter your computer system, Solarice technicians will perform the tasks requested by you. Our software is proven technology that has been used for years by large corporations to connect computers to tech support in their IT department.
Q: HOW LONG WILL IT TAKE TO FIX MY PROBLEM?
A: Most tech support issues can be solved in 45 minutes to an hour. For this reason we recommend that new users purchase at least one hour of technical support time. Unused time can be used at a later date for any problem.
Due to contributing factors (operating system, internet connection speed, nature of problem) the time needed to fix a computer problem can vary significantly. If you would like to speak to a technical support agent and have them estimate repair time please call us to discuss.
Q: ARE YOUR COMPUTER TECHS QUALIFIED?
A: Our technician's qualifications include MCSE (Microsoft Certified Systems Engineers) and A+ certification. In addition, Solarice ensures all representatives possess a wealth of field experience.
All of our technical support agents are "second level" techs. They do not read from scripts. All of them have an excellent understanding of how a computer system works and are fully capable of solving complex issues like virus and spyware removal.
All of our technicians are based in North America. Solarice does not use overseas call centers.
Our technical support services are delivered by live computer technicians, one on one, direct to the user. We do not rely on chat, email, automated decision trees or other impersonal repair methods.
Q: IS THERE ANYTHING YOU CAN'T FIX?
A: Yes, we only fix PC computers with Windows and MAC based operating systems. We do not offer technical support for Unix/Linux based computers. While our computer techs can diagnose hardware problems, we cannot replace physical computer parts.
Q: ARE THERE ANY REQUIREMENTS TO USE YOUR SERVICE?
A: Yes, you must have a broadband internet connection (DSL, Cable, ISDN, Fiber Optic). If you are unsure what type of internet connection you have please contact us before purchasing a plan.
You also must have a computer with Windows and MAC based operating system.
Last Updated: July 5th, 2007 | 
