Solarice Corporation - Remote Support Terms and Conditions<title> <meta name="Keywords" content="pennsylvania computer repair, onsite computer repair, networking, virus removal, spyware removal, solarice corporation, custom computers, technical support, remote desktop support, computers, desktops, laptops, new york computer repair, new york city computer repair, new jersey computer repair, mac computer repair, data recovery, data backup, laptop repair, loss prevention, web design, hosting"> <meta name="Description" content="Solarice Corporation is dedicated to providing your home and office with fast, friendly and affordable computer services to meet your needs in the Pennsylvania, New York and New Jersey area."> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="author" CONTENT="Solarice Corporation"> <meta name="language" CONTENT="english, EN"> <meta name="rating" content="general"> <meta name="distribution" CONTENT="Global"> <meta name="robots" CONTENT="all,index,follow"> <meta name="revisit-after" CONTENT="7 Days"> <meta http-equiv="Expires" content="-1"> <link href="http://www.solarice.net/css/solarice.css" rel="stylesheet" type="text/css" media="screen"> <link rel="icon" href="http://www.solarice.net/imgs/favicon.gif" type="image/x-icon" /> <script type="text/javascript" src="http://www.solarice.net/js/bookmark.js"></script> <style type="text/css">  </style> </head><body> <div id="main-wrap"> <div id="header"> <h1 class="hide">Califorewewtetrekjterkklklrtertrnia State University, Fresno</h1> </div> </div> <center> <table width="774" cellpadding="0" cellspacing="0" border="0" id="footer"> <tr><td align="right" valign="bottom"><a href="javascript:bookmark('Solarice Corporation', 'http://www.solarice.net')">Bookmark Us</a> | <a href="http://www.solarice.net/refer_a_friend.html">Refer A Friend</a></td> </tr> </table> </center> <div id="body-wrap"> <center> <img src="http://www.solarice.net/imgs/top.gif" alt="Solarice Corporation"/></center> <div class="navbg"> <div class="navbg"> <a href="http://www.solarice.net"><img src="http://www.solarice.net/imgs/solarice.jpg" alt="Solarice Corporation" border="0" style="padding-left:6px;"/></a> <div id="tabsE"> <ul > <li><a href="http://www.solarice.net" title="Solarice Homepage"><span> Home</span></a></li> <li><a href="http://about.solarice.net" title="About Solarice"><span>About Us</span></a></li> <li><a href="http://shop.solarice.net" title="Solarice Products"><span>Products</span></a></li> <li><a href="http://services.solarice.net" title="Solarice Services"><span>Services</span></a></li> <li><a href="http://software.solarice.net" title="Solarice Software"><span>Software</span></a></li> <li><a href="http://support.solarice.net" title="Solarice Remote Support"><span>Remote Support</span></a></li> <li><a href="http://coverage.solarice.net" title="Solarice Service Areas"><span>Service Areas</span></a></li> <li><a href="http://contact.solarice.net" title="Contact Us"><span>Contact Us </span></a></li> </ul> </div> </div> </div> <br /><div id='content-wrap' style="height:634px;"> <table width="767" border="0" cellpadding="0" cellspacing="0" align="left"> <tr> <td width="191" valign="top"> <table width="191" height="27" style="background-image:url(http://www.solarice.net/imgs/sm.gif); padding-left:5px; padding-bottom:0px; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; line-height:normal;"><tr> <td><b>Remote Support</b></td> </tr></table> <table width="191" height="150" style="border:#d0cfcf; border-style:solid; border-width:1px; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; line-height:normal;"><tr> <td valign="top" style="padding-left:20px;" id="navlinks"><p><a href="http://support.solarice.net/compare.html">Remote vs. On-site</a></p> <p><a href="http://support.solarice.net/faq.html">Frequently Asked Questions</a> </p> <p><a href="http://support.solarice.net/terms.html">Terms and Conditions</a></p></td><tr></table></td> <td width="2"> </td> <td width="573" valign="top"><table width="573" height="27" style="background-image:url(http://www.solarice.net/imgs/lg.gif); padding-left:5px; padding-bottom:0px; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; line-height:normal;"><tr><td><b>Terms and Conditions</b></td></tr></table> <table width="573" height="150" style="border:#d0cfcf; border-style:solid; border-width:1px; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; line-height:normal;"><tr> <td valign="top" id="mainlinks"> <p><strong>Solarice Remote Support Terms and Conditions</strong></p> <ol> <li><strong>Availability of Services</strong><br> Solarice Support services are available 24 hours a day, 7 days a week, 365 days a year. There are always live technicians available to assist users with computer problems. The service is available anywhere in the world, provided users have Internet and/or telephone access. </li> <li><strong>Satisfaction Guarantee for Services</strong><br> Solarice Support Services guarantees that users of its services receive full value for their money. While in most cases this means solving the user's problem, there may be instances in which the problem is not resolved. In such cases the user may request a refund. </li> <li><strong>Internal Complaint Policy Statement</strong><br> We are committed to your satisfaction and have procedures in place to provide you with a fair, timely and effective means to resolve problems with any transaction. We record and monitor all complaints. We will undertake to acknowledge any complaint within seven business days of receipt and will strive to address and resolve any complaint within 45 days of receipt. In the event we cannot reach a satisfactory resolution, we are committed to using third-party dispute resolution services through the Better Business Bureau of the Lehigh Valley. Please contact us at <a href="mailto:info@solarice.net?Subject=[Solarice Support] Internal Complaint">info@solarice.net</a> if you have any questions or concerns. </li> <li><strong>Force Majeure</strong><br> In the event Solarice's delivery of the Services is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labor difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; power outages, technical equipment failures, or any other cause beyond Solarice's reasonable control, then the Solarice Corporation shall be excused from such delivery to the extent that it is delayed or prevented by such cause. </li> <li><strong>Limitation of Liability</strong><br> In no event shall the Solarice Corporation be liable to any person for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of its services, the Solarice Corporation website (including all information, services, and products that are referenced or linked to in the Solarice website), or any other information, documents, products, software, downloads, repair services, advice, and information provided by the Solarice Corporation or any of its third-party product or service providers, whether such person is advised of the possibility of such damages. </li> <li><strong>Right of Refusal</strong><br> The Solarice Corporation reserves the right to refuse, suspend or terminate any of its services to any user in its sole discretion, without notice. Reasons for refusing service include, but are not limited to: using computer system fraudulently, illegally, or for propagating libelous or otherwise defamatory, obscene, pornographic, abusive, harassing or threatening material. </li> </ol> <p align="right">Last Updated: July 5th, 2007 </p></td></tr></table> </td> </tr> </table> <p> </p> </div> <div id="footer-wrap"> <hr class="hide"> </div> </div> <center> <table width="780" height="25" id="footer"><tr><td valign="top" align="left" width="388"><a href="http://copyright.solarice.net">Copyright</a> © 2005 - <script language="javascript" src="http://www.solarice.net/js/year.js"></script> <a href="index.html">Solarice Corporation</a></td><td align="right" valign="top" width="388"><a href="http://privacy.solarice.net">Privacy Policy</a> | <a href="http://terms.solarice.net">Terms and Conditions</a> | <a href="http://sitemap.solarice.net">Sitemap</a></td></tr></table> </center> </body></html>